Return Policy
Returns Eligibility
You can return items within 30 days of receiving your order, provided that:
The item is in its original condition, unused and unwashed (for apparel)
All original packaging, tags, and accessories are included
The item is not a final sale or marked as “non-returnable”
Non-returnable items include:
Personalized or custom-made products
Digital products or downloads
Gift cards
How to Return
Contact our Customer Support at primepickhub2022@gmail.com with your order number and reason for return.
Our team will provide a Return Authorization and instructions for shipping your item back.
Package the item securely in its original packaging to prevent damage during transit.
Ship the item to the address provided by our support team.
Refunds
Once your return is received and inspected:
Approved returns will be refunded to your original payment method within 7–10 business days
Shipping costs are non-refundable, unless the return is due to a defective or incorrect item. You will receive a confirmation email once the refund is processed
Exchanges
If you would like to exchange an item for a different size, color, or product:
Please contact our Customer Support first
Exchanges are subject to product availability
Defective or Damaged Items
If your item is defective, damaged, or incorrect upon arrival:
Contact us within 7 days of delivery
Provide photos of the item and packaging
We will offer a replacement, exchange, or full refund at no additional cost
Shipping Costs for Returns
Standard returns are buyer-paid, except for defective or incorrect items
We recommend using tracked shipping to ensure your return is received
Contact Us
If you have any questions or concerns regarding your return:
Email: primepickhub2022@gmail.com
Phone: 639-384-4410
At PrimePickHub, we aim to make your shopping experience safe, secure, and satisfying. Thank you for choosing us for your everyday essentials and smart living products!